A fire victim family members, who were apparentlg angry have taken the body to a local bank after the bank did not pay out the funeral policy.
The deceased man was said to have died in a shanty fire in Galeshewe, Kimberly, South Africa on Friday, October 2.
One of the deceased’s brother, Thabo Tshite, said they had no other option as they already had made arrangements to bury their brother.
“Our brother died in the fire at about 2am on Tuesday. We immediately reported his death and also informed the bank. Our 70-year-old father is the policy holder and he was told what documents were required for the claim,” said Tshite.
According to Tshite, they followed all the procedures and completed the necessary paperwork timeously in order for the claim to be processed.
He said the bank told them police clearance and all other necessary documentation were required, which were submitted on the same day.
Tshite then said the payout would be made between 24 and 48 hours.” We were relieved as we made it clear to them that my brother died in a horrific manner and we wished to bury him as soon as possible,”
“We were thinking about the state of the body because he had burned beyond recognition. The bank seemed to understand our wish and said we would receive the payout. However, it is now more than 48 hours and the money still does not reflect in the bank account of our father.”
Tshite said he accompanied his elderly father when the policy was being processed.
He said they were back to the bank on Friday morning, adding that they interacted with someone from their head office telephonically and we were assured that the claim was successful and that the money would be paid out.
‘We had made arrangements to bury our brother on Saturday, October 3″
“As the day progressed, my father informed me that the money still did not reflect in his account. I then called the branch and told them that we would come and leave the corpse in the bank should they fail to pay. We waited for several hours and I again called the bank just before 3pm. We were then told that the matter is being escalated to head office.
“I told the person on the other side of the line that we would bring my brother’s body to the bank and that they can bury him. We are ready to bury my brother and the bank wants to inform us a few hours before the funeral that we are not able to do so,” Tshite said.
Customers inside the bank took video footage with their cellphones as the brothers came in with the coffin and the deceased inside. Security personnel unsuccessfully tried to resolve the matter as customers looked on.
The vowed that they would not move and even threatened to remove the body from the coffin.
The brothers vowed that they would not move and even threatened that they would remove the body from the coffin.
Staff at the bank tried to intervene and later told family members that they would call the regional manager to come and resolve the matter. Police also headed to the scene after they were informed about the matter.
It was gathered that the matter was eventually resolved.
Source: Naija News