Mr. Adeleke Adewolu, the Executive Commissioner and Stakeholder Management, Nigerian Communications Commission (NCC) has assured that the commission would continue to ensure that consumers’ rights were upheld at all times.
This Adewolu made known while presenting the report of the consumer complaints categories and Services Level Agreements (SLAs) yesterday in Abuja.
He urged service providers to inform customers always-on services and ensure they resolve complaints as soon as possible.
He also said that customers should be appropriately compensated for service failures and delays, where applicable.
”One of the ways by which these objectives can be achieved is to have a set of a comprehensive list of complaint categories, clear fault resolution times and mandatory compensation regimes binding on service providers.
“The revised consumers’ complaint categories and the consequent SLAs, presented today, provide such a framework to guide the delivery of communication services and the resolution of consumer complaints.
The commissioner said it further provides remediation mechanisms and associated resolution timelines. Equally importantly, it provides consequences of default which the commission is empowered to strictly enforce, “he said.