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Nigeria’s Telecommunication Industry Set To Begin Use Of Artificial Intelligence For Customer Service

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Globacom Introduces Artificial Intelligence Function

Nigeria’s telecommunications industry is set to begin the use of its first Artificial Intelligence to enhance service delivery.

This is coming after one of the lead operators in the industry; Globacom unveiled what it called the next generation platform.

The firm, which made the disclosure in Lagos at the weekend, said the artificial intelligence would completely change customers experience due to its highly interactive and engaging nature.

Globacom’s Deputy Chief Operating Officer, Technical, Bisi Koleoso, said: “We have invested massively in new technologies to introduce these products which we believe will redefine business, social and personal pursuits.”

The company said the AI platform would engage customers directly and assist them to get information on pressing issues. It will also support customers’ choice with the most convenient data and talk plan in both the prepaid and postpaid categories.

The proposal is equally geared towards broadening general and specific issues as a balance inquiry/Value Added Service (VAS), as well as respond to customers’ inquiries 24/7 without any human interface.

The Glo AI platform, which will be the first in the telecoms sector, will go live in a couple of weeks and would enable conversation in English and Pidgin through voice and text

Globacom also announced that it was about to launch a new product, Glo Health Care to help Nigerians access the best global health care directly on their phones.

The healthcare, which is expected to checkmate medical tourism, would connect Nigerians with specialized doctors worldwide.

Through it, Nigerians can get information on common medical conditions at the click of a button.


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